All products are shipped within 24 hours from one of our branches in Asia (Japan, Hong Kong, Saudi Arabia), and we choose whichever warehouse offers faster delivery to your address 🙂

Tracking numbers are provided to each customer after 72 hours of order placement.

The average delivery time for the Free Shipping Option is  14 Working Days.

The average delivery time for the FedEx/DHL Option is 3-7 Working Days

All taxes are included in the price for each country worldwide.

We offer 3-D Secure Payment forms from Visa, MasterCard and AMEX, apart from our valid SSL Certificates for data encryption, making the Art Toyz™ Experience Safe, Secure and Reliable for our customers.

FAQ

-Do you ship worldwide?

We offer Free Worldwide Shipping (EMS), and Express Shipping (FedEx, DHL), the options are available to select at checkout.

-Has Covid-19 impacted your delivery times?

Covid-19 has slightly impacted our delivery times back in September, however, we have teamed up with a new logistics center, so the delivery times are completely back to normal.

-Do you offer phone support?

We currently offer Phone Support exclusively in German Language, and our operating hours are Mon-Fri  8AM – 9PM EET (International Fees May Apply)

-Will I have to pay import fees when receiving my order?

All taxes are included in the price for each country worldwide, and we include a low package value invoice for some countries (Brazil, Argentina and Honduras), to ensure that our customers are not subject to any import fees.

– Which payment methods do you accept?

We accept Visa, MasterCard and AMEX from all around the world. The currency is automatically converted by your issuing bank using their exchange rates if you are paying in a different currency.

If you have any questions, our 24/7 Customer Support is always at your disposal, feel free to contact us through the Contact Form on our website, or write us an email at: [email protected] .

For B2B Inquiries regarding Collaboration and Distribution, reach out to us at: [email protected] , or [email protected]

©2006-2020 Art Toyz – All Rights Reserved – Plato Wild Str, 93053, Regensburg, Germany